Three things to know first

Which limits does Firixslot Casino offer?

You must be 18 or older to play, and deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion come with every account.

Set a limit

Malta Gaming AuthorityLicensed under MGA/B2C/980/2007 and independently audited by Gaming Laboratories International

Protection built in

Check the protections that apply to you

Useful when you want the key protections and contacts in one place, without scrolling.

Minimum age18+

LicenceMGA/B2C/980/2007

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Tool list

Which controls can you set yourself?

Here you can see what each control does, so you pick the one that matches your reason.

Money kept aside

This caps how much you can pay in over a set period, so the decision is made before the money moves. Switch it on when spare cash starts to feel like money meant for play.

Stop point before the loss

A ceiling on what you can lose takes the chasing out of a bad run. Put it in place while you are calm, then the session cannot talk you into more.

Time you keep back

A clock on your session ends it without a decision in the moment. Set it if hours have slipped past you before, or if you play late and lose track.

Room to think

A cooling-off period steps you away from the account for a stretch of time without closing it. Choose it when something else needs your attention more than play does.

Close the door on play

This shuts your access to the account entirely, and it suits the point where a pause will not hold. Ask our support team to apply it if you want it done with you.

At the settings screen

Put your figure in before you play

This walkthrough covers where the limit lives and what to look at before you save it.

A clear head first

Open your profile from the menu once you are signed in. Check that you are in the right section before you change anything.

Locate the settings area

Look for the responsible gambling area inside your settings. The controls sit together there, separate from payment and bonus screens.

One control at a time

Pick deposit, loss or session time, whichever matches what you want to protect. Read the wording on the screen so you know what the control covers.

Did the figure save?

Confirm the figure and check the summary that appears. If the number looks too tight or too loose, you are still free to change it before playing.

Reading this now

Free help from trained people

No account detail is needed for any of these, and none of them costs you anything.

National Gambling Helpline

Trained counsellors answer at any hour, every day of the year, by phone, online chat or email, and everything you say stays private. Relatives can call for themselves as well. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by people who have been through it, held across the country and open to anyone who wants to stop, plus family members who want to understand. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debts, reachable on weekday business hours, for you or for a partner or parent carrying the same debt. ndh.org.au

How long do you need away?

Hours or days off. This is a break of hours or days you set inside your own account, and play is blocked until it runs out. Choose it when you simply want distance from the screen for a while.

Close access for longer. Access to your account is closed for a long period once you confirm it, and it will not be lifted before that period ends. Ask support through live chat, email or phone if you want it applied today.

Join BetStop nationally. BetStop is run by the Australian Government and blocks you from licensed wagering providers for a minimum of three months, up to lifetime. It cannot be shortened, and applying takes about five minutes at betstop.gov.au. betstop.gov.au

Under 18 is closed to play

You join without a document at hand. Registration asks for a date of birth, and the account stays open only for players of 18 or older. Proof of identity is checked before a first withdrawal, so age is never assumed.

Can I block gambling on the family phone? Gambling sites can be blocked on a shared phone or laptop through filtering software in the device settings. Set the filter with the child present, and keep the passcode in the hands of an adult.

Words that leave room to talk. A calm conversation about time and money lands better than an accusation, and the National Gambling Helpline 1800 858 858 advises relatives too. Roughly speaking, say what you noticed and then listen.

Signs that play has stopped being fun

Money set aside for play is entertainment with a cost, never a way to earn. Spotting these patterns while they are still small is what makes a limit or a pause enough, so set one before the next session rather than after a bad one.

Read these as they apply to an ordinary week of your own play.

Playing longer than you planned
Chasing money already gone
Hiding your play from family
Borrowing or dipping into bills
Feeling flat when you are not playing
Thinking about the next session at work
Promising to stop and not stopping

Ask the desk

Sorting out a limit or a pause

Straight answers, the same ones our support team gives on live chat at any hour.

How can I help a relative who gambles more than they should?+

Start with the National Gambling Helpline, which takes calls from worried family members as well as from players. Their counsellors are free and answer at any hour, and they can point you to local support. Gamblers Anonymous Australia also runs peer meetings for families.

What age do I have to be to hold an account?+

You must be at least 18 to open an account and to play. Age is confirmed during verification, before any withdrawal is paid. If we find an account held by someone younger, it is closed and the activity is unwound.

Does my self-exclusion finish early if I ask to come back?+

No. The exclusion stays in force for the whole period you chose when you set it, and asking to return does not shorten it. Only BetStop, the national register, has a route to early cancellation, and that needs at least 3 months plus a statutory declaration after seeing a counsellor or GP.

If I exclude myself at Firixslot Casino, are other sites blocked too?+

Not by us. A self-exclusion here covers this account alone, so other operators are unaffected. To be blocked across licensed wagering providers in Australia, join BetStop, the national register run by the Australian Government through ACMA.

Can I change a deposit limit after I have set it?+

Yes. You go back to the same safer play section of your account and set a new figure there. Take a moment to look at what you actually spent last month before you choose the number.