Paid out sooner

Before the payout: verification at Firixslot Casino

Licence rules require us to confirm who you are once, so withdrawals and winnings reach the right person, and the review usually closes inside 27 hours.

Start verification now

Malta Gaming AuthorityLicensed under MGA/B2C/980/2007 and independently audited by Gaming Laboratories International

Clearance in view

The whole process on one screen

Here is who runs the check, what it covers and how long it takes, in one screen.

Who checks

Firixslot Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/980/2007

Review time

27 hours

Needed by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

No repeat uploads

What does a clean file look like?

We keep the queue short; a source of funds question under the licence is routine, never an accusation.

Flat beats hand-held

The upload box takes one file: the photo page of your passport or the front of your licence, laid flat so all four corners show.

Does the address match?

The address field wants a bill or bank statement where your name and street match your profile exactly, with the whole page inside the frame.

Masked number, clear name

The payment step lists the card or wallet you used: show your name and the long number partly hidden, and a wallet screenshot works if it names you.

One message, no chasing

The status line stays on review until we reply to your inbox, which lands within 27 hours; nothing else is needed from you.

Three papers

Everything ready before the payout

Our list stays short: only what the licence asks, and we may ask at sign-up or first deposit.

Proof of identity

ConfirmsWho you are

Must showPhoto page, all four corners

Proof of address

ConfirmsWhere you live

Must showFull page, name and street readable

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showYour name plus masked digits

The four triggers

Moments that bring the identity check

You will know which four moments pull the check up and what each one asks of you.

Your first cash-out arrives

The license sits behind this one: identity is confirmed before winnings leave, so expect a request here even if your account has run smoothly for months.

Why did my name fail?

A spelling slip in your name or a street number that differs from the bill tells our team the file cannot be trusted, so a fresh copy gets requested.

Before a large sum moves

Bigger movements get a second look from the payments team, who may then ask for confirmation of where the funds came from before releasing anything.

New method, next step proof

Adding a card, wallet or bank you have not used here before brings a request to confirm that the method is genuinely yours before it is trusted.

Show us how the funds were built

Firixslot Casino holds license MGA/B2C/980/2007 from the Malta Gaming Authority, and that license obliges us to know where money placed with us began. Routine, applied across the board, and never a suggestion that you have done anything wrong.

The exact set depends on your case, but these are the usual ones:

Recent bank statements
Payslips from your employer
Tax return or assessment
Sale or contract documents
Proof of savings or inheritance

Correct these three before resending

Line up your name. Details on the paper must line up with what you entered when you joined, and a single difference in spelling or address is enough for a refusal. Resend with the name written as on your ID Update your account details with our team first

Old permit, new photo needed. A permit that has already run out proves nothing about who you are today, so the reviewer cannot accept it as current proof. Send the renewed ID once it arrives Use a second valid photo document instead

Dated before, dated now. Household bills go stale quickly, and a page dated months ago no longer shows where you live right now. Send a bill issued in the last few weeks Pick a different utility with a fresh date

Six quick replies

Plain replies on identity and money checks

The worry here is a stalled withdrawal with no clear reason given.

My ID was rejected, what do I send next time?+

A rejection usually means a blurred edge, a glare over the photo or a corner outside the frame. Photograph the whole document flat on a table in daylight, keep all four sides visible and skip the flash. Send the fresh copy to [email protected].

Why does the casino want to know where my money came from?+

Source of funds is a routine duty that comes with the Malta Gaming Authority license, not a suspicion aimed at you. It shows the money in play is yours and not borrowed or laundered. A payslip or bank statement normally settles it.

Do I have to verify before I can cash out anything?+

Yes. Under the license, identity must be confirmed at the latest before the first withdrawal leaves the account. The casino can also ask earlier, at registration or the first deposit, so papers sent then save a wait later.

Which regulator issues the Firixslot Casino license?+

The Malta Gaming Authority regulates the brand under MGA/B2C/980/2007, held by Firixslot Casino Ltd., C-63180, Spinola Road, Birkirkara. That license makes identity and source of funds checks compulsory rather than optional.

Can I send my documents from my phone rather than a scanner?+

Yes. A modern phone camera gives a sharp enough picture, so no scanner is needed. Rest the phone on a steady surface, fill the frame with the page and check the text is readable before sending it through.

My surname changed since the account opened, will that fail the check?+

A mismatch between your account name and your document is the usual reason a file bounces. Send the document showing the new name along with the record of the change, for example a marriage certificate. The verification team then matches both records before clearing the account.